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Yes — every GPS tracker needs a SIM and a data plan to report its position; without one it's just a box. On the CT-V03, CT-V05 and CT-A03, use one of ours ($7/mo Power Saver with 2-minute updates, or $10/mo Real-Time with 10-second updates) or bring your own SIM. Our other trackers are sold outright with your own SIM.

Yes. Buy any of our trackers outright and you're free to run your own SIM and data plan in it (the CT-A01 is the exception — it needs a Telstra Business IoT SIM). Our plans exist because most people would rather have the tracker, plan and platform on one bill — but BYO is a first-class option, not a workaround.

1) Outright at full price — bring your own SIM if you like. 2) Take 30% off the device with any monthly plan or the $70/yr Power Saver Annual. 3) Get the device free with the $100/yr Real-Time Annual plan — renews yearly unless cancelled. Options 2 and 3 cover our current-generation trackers — the CT-V03, CT-V05 and CT-A03; older models are sold outright only. More commitment, more discount; no tricks in between.

Yes — choose an Annual plan and you get two months free versus paying monthly ($70/yr Power Saver, $100/yr Real-Time). On the CT-V03, CT-V05 and CT-A03, the Power Saver Annual still takes 30% off the device, and the Real-Time Annual goes one better — the device itself is free.

Self-serve from your account (Manage subscriptions), or contact support and we'll cancel it and process any refund. Monthly plans stop at the end of the paid month — payments already made aren't refunded. Annual plans renew each year until cancelled: cancel within 30 days of delivery for a full refund; after that we may offer a partial refund case by case. On the free-tracker Real-Time Annual deal the tracker is yours to keep once your first full year completes — cancel earlier and it must be returned for any refund (keep it and there's simply no refund; we never charge extra for it). Full details in our refund policy.

The CT-A01 takes a Telstra Business IoT SIM only — none of our store data plans cover it. That's why it's sold outright, with the SIM requirement flagged before you buy rather than discovered after. If you'd rather have everything on one bill, choose the CT-A03 instead.

Match the device to the job: hardwired CT-V03 for vehicles you want protected, plug-in CT-V05 for convenience, battery-powered CT-A03 for anything without power — trailers, boats, gear. The older CT-V04, CT-A02 and CT-A01 are still available, sold outright with your own SIM. Compare all trackers or pick your path on the Solutions page.

The CT-A02 runs about a year between charges; the rechargeable CT-A03 up to 70 days per charge; the CT-A01 stretches to three years. Less frequent reporting means longer life, which is why the $7/mo Power Saver plan suits gear that mostly sits still.

All our trackers are 4G, so they report wherever there's 4G mobile coverage — and 2G/3G networks are switched off in Australia, so beware older trackers still sold online. Out of coverage, the tracker keeps logging and reports the trail when signal returns. Unsure about your area? Send us the postcode and we'll check before you buy.

Next Platform — our own system at app.crucialtracking.com, hosted in Australia. Live map, alerts, trip history, PDF reports, live traffic, automatic backups and integrations, all included with every monthly plan, yearly plan and the managed service. Buying a tracker outright without a plan doesn't include platform access. See what the platform does.

Everything is on the login page — Next Platform at app.crucialtracking.com, plus your store account. Existing Open Platform accounts still log in at platform.crucialtracking.com.au.

On our own platform on Australian servers. We're not reselling an offshore white-label — which means your movement history stays in Australia, and support comes from the people who run the system.

Free shipping Australia-wide on orders over $49, and we dispatch within 24–48 hours. We hold stock locally — no drop-shipping, no three-week mystery from overseas.

Changed your mind? Request a refund within 30 calendar days of delivery — full refund once the item is back with us complete and in original condition (original packaging and all accessories). Incomplete returns may incur a 20% restocking fee. We can't accept items damaged during installation. 12-month warranty on all devices. The full details are in our refund policy.

Every tracker comes pre-tested and with a 12-month warranty. If a device fails in normal use, contact us and we'll sort it — we stock and support our own hardware, so you're dealing with us, not a supplier three time zones away.

Call 0413 418 743, message WhatsApp on +61 413 418 743 (best for technical support), or email team@crucialtracking.com.au. Hours are Mon–Fri 8:00am–6:00pm AWST, with email, WhatsApp and SMS on weekends. We reply within 1–3 hours during business hours.