FAQs

General

What is required to track my vehicle and assets?
You'll need a 4G GPS Tracking device + a SIM Card with Data & SMS + a Tracking Platform.

Why is 4G important and why not just use a 3G GPS Tracker?
Telstra and Optus have already shut down their entire 2G network and have been incrementally shutting down their 3G networks.  There is no guarantee that 3G devices will continue functioning beyond 2023.

Do your 4G GPS trackers come with a warranty?
Yes, all of our gps trackers come with a 2 year warranty.
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Tracking Platforms

What is a Tracking Platform and why do i need one?
A Tracking Platform is a server with a database that collects GPS Tracking data combined with a client that displays this data in real-time or in historic report format.
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Where are your Tracking Platform servers hosted?
Our servers are hosted by us within Australia and are used exclusively by our clients.  We take your data and your privacy seriously.

Can i use 3rd party Tracking Platforms?
Of course!  Just beware that many free platforms and many of our competitors' platforms are hosted offshore and in China, and your personal and location data may be shared or sold.

Is the Tracking Platform mobile and tablet friendly?
Both our Open and Premium platforms have been built to be mobile and tablet compatible.

How can I see where my vehicle or asset is in real-time?
Simply log in to any of our Tracking Platforms and select your vehicle or asset from the list of devices.  It will be focussed on the map.

How do I see where my vehicle or asset has been?
If you have a licence to our Open Plus or Premium platforms, you will have access to our reports which include movement history.

How can I see all of my vehicles and assets?
After logging in to our Tracking Platform you will be presented with a map including the real-time location of all of your devices.  Click on each individual device to see more details.

You can name the vehicles and assets to make them easily identifiable.

What alerts or notifications can I set up?
You can set up alerts for speeding, moving/towing, geo-fences, tampering and others within our Open platform.

Tracking Devices

Are the trackers silent or do they make noise?
All of our trackers are completely silent, except for our OBD device which contains a speaker for notifications.  All of the audio notifications can be disabled.

Does the light make it visible?
All of our 4G Tracking devices contain LED lights for status and power information.  The lights on our asset trackers will turn off shortly after startup.  Some of our devices can be commanded to disable their LED lights.

Our hard-wired 4G GPS tracking devices are designed for stealth and are typically installed behind vehicle trim.

Does my tracker need to be installed by a professional?
Our asset and OBD trackers are fast and simple to install however our hard-wired vehicle trackers do require some technical skills.
You can either install your tracker yourself or hire an auto-electrician or mechanic.

Self-installations directions are available on our website.

Can the engine ignition or fuel pump be shut down remotely – if stolen?
Our hardwired 4G GPS Trackers can be installed with an eletronic relay that disables your vehicles fuel pump when activated.  This feature can be controlled via Platform commands or via SMS commands.

Costs

Do I have to pay for anything after purchasing a 4G GPS tracking device?
All of our customers receive a free licence to our Open Standard platform.  Additionally, you will receive a free compatible SIM card of your preferred provider for each of your new gps tracking devices.  However, you will need to activate the SIM card and ensure that it always has data and/or SMS credit.

Do you offer volume discounts?
Yes, we do.
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How much data does each 4G GPS Tracker use?
Our devices are designed to be power and data efficient.  They often sleep when not in use, wake up from vibrations, and only send the occasional status packet to keep their connection with the server alive.

Whilst moving they will transmit a location packet every 10-180 seconds.  They will also transmit alarm packets such as vibrations, speeding and voltage changes.  Most of these packets are between 50-100 Bytes on average, therefore driving a solid 8 hours per day, every day, with 6 packets per minute would consume approximately 10MB/month. * Actual usage may vary.

How many SMS messages will i need each month?
Once initially configured, the device will mainly consume data.  You will receive SMS messages from the device in reply to any SMS commands you send to the tracking device.  You will also receive SMS message from the tracking device if you have any alarms configured, such as tamper, SOS, low battery etc.  However, SMS alerts can be disabled.  Note: Alerts will still be available within the platform or email.