Cancellation policy
What your first year includes
Our current-generation trackers — the CT-V03, CT-V05 and CT-A03 — are $139, and that price includes your first 12 months of tracking on the plan you choose: the SIM, the mobile data, and full access to our tracking platform. Minimum total cost $139. There's nothing further to pay in your first year.
The included first year applies to a plan activated against a Crucial Tracking tracker bought in the same order. Plans bought on their own, for a supported tracking device you already own, are billed from the first payment and need the device IMEI at checkout.
Every tracker we sell — the CT-V03, CT-V04, CT-V05, CT-A01, CT-A02 and CT-A03 — can be bought with platform access instead of a data plan, and you bring your own SIM with data (the CT-A01 takes a Telstra Business IoT SIM). Buy platform access with a Crucial Tracking tracker in the same order and the tracker price includes your first year of Open Platform access, then $5 per month, or $50 per year on Platform Access Annual, until you cancel. Platform access bought on its own, for a tracker you already own, is billed from the first payment and needs the device IMEI at checkout.
What your plan costs after that
Your plan keeps running automatically at its standard price until you cancel it:
- Power Saver — 2-minute updates. $7 per month, or $70 per year on the Power Saver Annual plan.
- Real-Time — 10-second updates. $10 per month, or $100 per year on the Real-Time Annual plan.
- Platform Access — Open Platform for one tracker, no SIM or data. $5 per month, or $50 per year on the Platform Access Annual plan.
On a monthly plan your first 12 monthly payments are $0, and the first payment falls due in month 13. On an annual plan your first annual payment is $0, and the first payment falls due 12 months after you buy. We'll email you before that first payment is taken.
If we change a plan price, we'll tell you before the new price applies to you, and you can cancel before it takes effect.
No minimum term
There's no minimum term and no exit fee. Cancel any time, including during your included first year — cancelling itself never costs you anything.
How to cancel
Log in to your store account and open Manage subscriptions to cancel a plan yourself. Prefer us to do it? Email team@crucialtracking.com.au, call 0413 418 743 or message WhatsApp on +61 413 418 743.
Monthly plans — cancelling stops the next billing cycle; your service runs to the end of the month you've paid for, and payments already made aren't refunded.
Annual plans — renew automatically each year until cancelled, and any cancellation requested before the renewal date is honoured. Cancel within 30 calendar days of delivery for a full refund under our refund policy; after that a refund isn't guaranteed, but we'll consider a partial one case by case.
Cancelling during your included first year gives up only the tracking service for the months still to run. Your tracker is yours either way — cancelling a plan never means sending it back.
Your SIM, and what happens when a plan ends
The SIM that comes with your plan stays ours, and it's locked to the device it's activated with — the tracker you bought with it, or the device whose IMEI you gave us at checkout — so it only works in that device. Changing trackers? Contact us and we'll re-pair it for you.
When your plan ends the SIM is deactivated and your tracker stops reporting, so live tracking and trip history stop being available. Please switch the tracker off, or post the SIM back to us, once your plan has ended, so it isn't left trying to connect to a service that has ended.
Platform access carries no SIM. When it ends your tracker stops reporting to our platform, so live tracking and trip history stop being available, there's nothing to post back, and the SIM you supplied is unaffected.
Full cancellation and refund details are in our refund policy.