Support

Help before and after you buy

Real people in Perth, WA — and everything worth checking before you trust a small store: honest answers, side-by-side comparisons and guides you can actually follow.

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Where do you want to start?

Fit it yourself in an afternoon

Every install method, illustrated. Pick the one that matches your tracker and follow along — and if you get stuck, WhatsApp us a photo.

  • Hardwired install

    Three wires behind the dash — power, ignition and ground. Out of sight, always on.

    Read the guide

  • OBD plug-in

    Push it into the OBD port and you're tracking. Fitted in under two minutes.

    Read the guide

  • USB-cable power

    Run the tracker off any USB power source — handy on the bench or in the cab.

    Read the guide

  • Car-charger power

    Power from the 12V socket — no tools, no wiring, easy to move between vehicles.

    Read the guide

Top five questions

Quick answers

Do I need a data plan?

Yes — every GPS tracker needs a SIM and a data plan to report its position. Use one of ours ($7/mo Power Saver or $10/mo Real-Time, monthly or annual), or bring your own SIM when you buy outright.

What are the three ways to buy?

Every tracker can be bought outright at full price. On the CT-V03, CT-V05 and CT-A03 you can also take 30% off the device with any monthly plan or the $70/yr Power Saver Annual, or get the device free with the $100/yr Real-Time Annual plan — renews yearly unless cancelled.

How fast is shipping?

Free Australia-wide over $49, dispatched from local stock within 24–48 hours.

What if it's not right for me?

Changed your mind? Request a refund within 30 calendar days of delivery — full refund once the item is back with us complete and in original condition (original packaging and all accessories). Incomplete returns may incur a 20% restocking fee. We can't accept items damaged during installation. 12-month warranty on all devices.

Where do I log in?

Next Platform: app.crucialtracking.com — every login link lives on the login page. Existing Open Platform accounts still log in at platform.crucialtracking.com.au.

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