Support
Help before and after you buy
Real people in Perth, WA — and everything worth checking before you trust a small store: honest answers, side-by-side comparisons and guides you can actually follow.
Where do you want to start?
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FAQs
Plans, SIMs, what's included, networks — the questions we get every week, answered straight.
Browse the FAQs -
Compare trackers
Wired, plug-in and battery trackers side by side, specs explained in plain language.
Compare all trackers -
Activate my SIM
Your SIM ships in the tracker and is activated against it. If it isn't reporting within an hour of first power-up, message us.
Message us on WhatsApp -
Install guides
Step-by-step fitting guides — hardwired, OBD and battery installs, written for first-timers.
Read the guides -
Shipping
Free over $79 Australia-wide, dispatched from local stock within 1–2 business days.
Read the shipping policy -
Returns & warranty
Request a refund within 30 days of delivery — full refund for complete returns in original condition; incomplete returns may incur a 20% restocking fee. 12-month warranty on every device.
Read the refund policy -
Contact
Phone, WhatsApp or email — replies within 1–3 hours during business hours.
Talk to us
Top five questions
Quick answers
Do I need a data plan?
Yes — every GPS tracker needs a SIM and a data plan to report its position. Use one of ours ($7/mo Power Saver or $10/mo Real-Time, monthly or annual — pick it on the tracker page when you buy a CT-V03, CT-V05 or CT-A03 and its first year is included), or bring your own SIM when you buy the tracker on its own.
What does a tracker cost?
$139 for a CT-V03, CT-V05 or CT-A03, with or without a plan. Pick a plan on the tracker page when you buy and its first year is included — SIM, data and full platform access — then it renews at the plan price ($7/mo, $10/mo, $70/yr or $100/yr) until you cancel. No minimum term; minimum total cost $139. Older models are $179, sold outright only with your own SIM.
How fast is shipping?
Free Australia-wide on orders over $79, dispatched from local stock within 1–2 business days.
What if it's not right for me?
Changed your mind? Request a refund within 30 calendar days of delivery — full refund once the item is back with us complete and in original condition (original packaging and all accessories). Incomplete returns may incur a 20% restocking fee. We can't accept items damaged during installation. 12-month warranty on all devices.
Where do I log in?
The Open Platform: platform.crucialtracking.com.au. For orders, subscriptions and details, log in to your store account.
No results — ask us instead.
Message us on WhatsApp (+61 413 418 743) or email team@crucialtracking.com.au — we reply within 1–3 hours during business hours.