Support
Help before and after you buy
Real people in Perth, WA — and everything worth checking before you trust a small store: honest answers, side-by-side comparisons and guides you can actually follow.
Where do you want to start?
-
FAQs
Plans, SIMs, what's included, networks — the questions we get every week, answered straight.
Browse the FAQs -
Compare trackers
Hardwired, plug-in and battery trackers side by side, specs explained in plain language.
Compare all trackers -
My SIM
Your SIM comes already installed in your tracker and activated against its IMEI, so there's nothing to set up. If it isn't reporting within an hour of first power-up, message us.
Message us on WhatsApp -
Install guides
Step-by-step fitting guides — hardwired, OBD and battery installs, written for first-timers.
Read the guides -
Shipping
Free over $79 Australia-wide, dispatched from local stock within 1–2 business days.
Read the shipping policy -
Returns & warranty
Request a refund within 30 days of delivery — full refund for complete returns in original condition; incomplete returns may incur a 20% restocking fee. 12-month warranty on every device.
Read the refund policy -
Contact
Phone, WhatsApp or email — replies within 1–3 hours during business hours.
Talk to us
Top five questions
Quick answers
Do I need a data plan?
Yes — every GPS tracker needs a SIM and a data plan to report its position. Use one of ours ($7/mo Power Saver or $10/mo Real-Time, monthly or annual — pick it on the tracker page when you buy the tracker and its first year is included), or bring your own SIM when you buy the tracker on its own.
What does a tracker cost?
The tracker's price is shown on its page, and it's the same with or without a plan. Pick a plan on the tracker page when you buy and its first year is included — SIM, data and full platform access — then it renews at the plan price ($7/mo, $10/mo, $70/yr or $100/yr) until you cancel. No minimum term; the minimum total cost is the tracker price.
How fast is shipping?
Free Australia-wide on orders over $79, dispatched from local stock within 1–2 business days.
What if it's not right for me?
Changed your mind? Request a refund within 30 calendar days of delivery — full refund once the item is back with us complete and in original condition (original packaging and all accessories). Incomplete returns may incur a 20% restocking fee. We can't accept items damaged during installation. 12-month warranty on all devices.
Where do I log in?
Our platform: platform.crucialtracking.com.au. For orders, subscriptions and details, log in to your store account.
No results — ask us instead.
Message us on WhatsApp (+61 413 418 743) or email team@crucialtracking.com.au — we reply within 1–3 hours during business hours.