How can we help?

Yes — every GPS tracker needs a SIM and a data plan to report its position; without one it's just a box. Use one of ours ($7/mo Power Saver with 2-minute updates, or $10/mo Real-Time with 10-second updates) — pick it on the tracker page when you buy the tracker and its first year is included — or bring your own SIM.

Yes. Buy any of our trackers outright and you're free to run your own active Australian 4G data SIM in it — the tracker's page says which SIM size it takes. Platform access isn't included with the tracker alone: pick "With platform access only (No SIM or data)" on the tracker page (first year included, then $5/mo or $50/yr), or take one of our data plans, where it's included. Our plans exist because most people would rather have the tracker, plan and platform on one bill — but BYO is a first-class option, not a workaround.

Every Crucial Tracking data plan ships with a SIM that works across both the Telstra and Optus mobile networks. The SIM isn't tied to one carrier: the tracker connects to whichever of the two networks it can see at the time. Two networks instead of one removes a single point of failure, but no mobile network covers all of Australia, and reception in any given spot depends on terrain, buildings and distance to the nearest tower. More on the dual-network SIM.

Not on your own. The SIM that comes with a Crucial Tracking data plan is IMEI-locked to the tracker it's set up with, so it only works in that device. Replacing a tracker, or want the plan on another of our trackers? Email team@crucialtracking.com.au or call 0413 418 743 and support can re-pair the SIM to the new tracker.

No. Crucial Tracking is independent. We're not affiliated with, endorsed by, or an agent of Telstra or Optus. Every Crucial Tracking data plan ships with a SIM that works across both the Telstra and Optus mobile networks; the tracker, the plan, the platform and the support come from us, not from a carrier.

Your plan renews at its normal price: $7/mo or $70/yr for Power Saver, $10/mo or $100/yr for Real-Time. Same SIM, same platform, nothing else to buy. Cancel any time — there's no minimum term.

Whichever plan you pick when you buy, the included first year is always delivered as the Real-Time annual plan (10-second updates). The plan you chose takes effect from year two, when it starts billing at its normal price — $7/mo or $70/yr for Power Saver, $10/mo or $100/yr for Real-Time. If you'd rather have Power Saver for the first year — for example to stretch the battery on a battery-powered asset tracker — email team@crucialtracking.com.au or call 0413 418 743 when you order and we'll set it up that way.

The tracker's price is shown on its page, and it's the same with or without a plan. Pick a plan on the tracker page when you buy (Power Saver $7/mo or $70/yr, Real-Time $10/mo or $100/yr) and its first year is included: SIM, data and full platform access, nothing more to pay in year one. From year two the plan renews at its normal price until you cancel, and there's no minimum term, so the minimum total cost is the tracker price. Bringing your own SIM? Pick "With platform access only (No SIM or data)" instead and your first year of platform access is included, then $5/mo or $50/yr.

Yes — an Annual plan costs two months less than paying monthly ($70/yr Power Saver versus $84 over twelve months; $100/yr Real-Time versus $120). Year one costs the same whichever cadence you pick, because the first year is included with the tracker; the saving shows up from year two, when the plan renews at $70/yr or $100/yr instead of $7/mo or $10/mo.

Self-serve from your account (Manage subscriptions), or contact support and we'll cancel it. There's no minimum term. Monthly plans stop at the end of the paid month — payments already made aren't refunded. Annual plans renew each year until cancelled: cancel within 30 days of a renewal for a full refund of that payment; after that we may offer a partial refund case by case. Cancelling during the included first year simply ends the plan — there's nothing to refund and nothing further to pay, and the tracker is yours: you paid for it outright. The tracker itself is covered by the 30-day returns policy separately. Full details in our subscription policy and refund policy.

Match the tracker to the job: hardwired for vehicles you want protected, plug-in OBD for convenience and for moving between vehicles, battery-mount for anything with its own battery that you'd rather not wire into (caravans, motorbikes, trucks, machinery), and battery-powered for anything without power — trailers, tools, gear. Compare all trackers or pick your path on the Solutions page.

It needs an OBD-II port: a D-shaped, 16-pin socket, usually under the dash on the driver's side near your knees, sometimes behind a small cover or trim panel. Most cars, utes and vans sold new in Australia since the mid-2000s have one, petrol or diesel, and so do most hybrids. Not every electric vehicle has one, and some imports, older Japanese imports especially, may use a different socket. So do many heavy trucks and buses: for those, a hardwired tracker is the better fit. A plug-in must never get in the way of your legs or the pedals: where the port sits too close, a hardwired tracker suits better. Not sure about yours? Email team@crucialtracking.com.au or call 0413 418 743 with the make, model and year before you buy, and we'll check.

It depends on the battery and, above all, on how often the tracker reports. Our long-life asset tracker has a single-use battery rated for up to 10 years at one report a day; a rechargeable tracker needs charging more or less often for the same reason. Live updates — every 2 minutes on Power Saver, every 10 seconds on Real-Time — run any battery down far faster than a daily check-in, which is why Power Saver suits gear that mostly sits still. Each tracker's page says what to expect from its battery.

Your tracker uses the network coverage provided by Telstra and Optus, Australia's two largest mobile networks. If one network isn't available where your vehicle or asset is, the tracker can connect on the other. Two networks instead of one removes a single point of failure, but no mobile network covers all of Australia, and reception in any given spot depends on terrain, buildings and distance to the nearest tower. Out of range, most of our trackers keep logging and report the trail when signal returns — each tracker's specifications say whether it does. All our trackers are 4G — 2G/3G networks are switched off in Australia, so beware older trackers still sold online. Unsure about your area? Send us the postcode and we'll check before you buy.

One platform for every tracker, at platform.crucialtracking.com.au, hosted in Australia. Live map, alerts, trip history, PDF reports, live traffic, automatic backups and integrations. It's included with every monthly and yearly data plan and the managed service. Buying a tracker without a plan? Pick "With platform access only (No SIM or data)" on the tracker page instead — your first year is included, then $5/mo or $50/yr. Already own a tracker with its own SIM? Add platform access on its own for $5/mo or $50/yr, billed from the first payment. See what the platform does.

At platform.crucialtracking.com.au — one login for everyone. Your store account — orders, subscriptions and details — is at /account/login.

On our platform, on Australian servers. Your stored movement history stays in Australia, and support comes from the people who run the system.

Free shipping Australia-wide on orders over $79. We ship multiple times a week, and orders typically dispatch within 1–2 business days. We hold stock locally — no drop-shipping, no three-week mystery from overseas.

Changed your mind? Request a refund within 30 calendar days of delivery — full refund once the item is back with us complete and in original condition (original packaging and all accessories). Incomplete returns may incur a 20% restocking fee. We can't accept items damaged during installation. 12-month warranty on all devices. The full details are in our refund policy.

Every tracker comes pre-tested and with a 12-month warranty. If a device fails in normal use, contact us and we'll sort it — we stock and support our own hardware, so you're dealing with us, not a supplier three time zones away.

Call 0413 418 743, message WhatsApp on +61 413 418 743 (best for technical support), or email team@crucialtracking.com.au. Hours are Mon–Fri 8:00am–6:00pm AWST, with email, WhatsApp and SMS on weekends. We reply within 1–3 hours during business hours.